Video and Audio Webcast Help - FAQ

Video webcasting is watching a LIVE event in real-time as it happens over the Internet. Also please note that LIVE video is different from YouTube, and has different requirements.

Interested in a webcast? Want advance notice of all our events? Contact us at  at 734-363-8322


IF YOU TUNED IN EARLY, PLEASE REFRESH YOUR BROWSER OCCASIONALLY.

Still need help?

Helpdesk Software

Wireless connections and smartphones WILL experience delays, buffering and other issues.

As a temporary workaround, you can try one, or both, of the following:

1) Right click on the player > click Settings > Disable Hardware Acceleration > Refresh your Internet Browser
2) Try closing your browser and re-load the video.

Please let us know if you have any further questions.  We really appreciate your detailed feedback.  Thanks for your patience.
Update:

IF you are a SAFARI user -- please use either of these workarounds:


Go to http://www.youtube.com/swf_test.html - settings are accessible when right-clicking on this player, so users can disable hardware acceleration here

Quit Safari, go into the Applications folder, right-click on Safari, select Get Info, check Open in 32-bit mode option

We do support the EVO phone at this time. No iPhone or iPad support at this time.

QUICK ANSWERS:
Watching a video or buying a Pay-Per-View event? Thank you and welcome!

You may be asked to register for the promoters’ newsletter during the purchase of an event. You can unsubscribe from the newsletter at any time.

RECOMMENDED SETUP:

Hard-wired cable modem or higher Internet connection – wireless will cause buffering.Your system needs to be able to handle high-resolution video, and should have at least least 2GB of memory, and a processor speed of 2.0 and up.

Do NOT have anything else open/running while watching the video, including other web browsers, chat, system scans, games, IM or other memory-heavy applications.
Laptops often have limited video cards AND EXPERIENCE BUFFERING.

FAQS - LIVE VIDEO EVENT

I’ve launched the webcast but I’m not seeing or hearing anything…
A webcast is LIVE as it happens. You must be present in order to see it. Please check the date/time.


a) Many streams are only activated at the event time. Check the schedule/broadcast page for dates and times.

b) You may also not have the proper version of Flash installed to view the selected webcast. If this is the case, you should be prompted to install the necessary software upon launching the webcast.

c) The selected link may be out of date, meaning the selected webcast is no longer available.

Why can’t I fast forward or rewind?

You cannot fast forward or rewind a live event.

You can fast forward and rewind a rebroadcast usually.

I am getting a blank screen on the webcast page.

A: This is due to the live video stream being blocked in some fashion at your location. This can be in a firewall, a router, or on your PC within a security application such as McAfee, Norton, Avast, etc. Please check with your IT department to verify that your network is allowing live streaming.

THIS IS VERY COMMON IN A CORPORATE ENVIRONMENT, please check with your IT dept in advance of the event you want to watch.

We are unable to provide advanced technical support for individual users - please test the video link provided a sample file is available to test audio and video, thank you.

What connection speed do I need to view Video?

Our service is optimized for users with High Speed Internet connection (ISDN, DSL, Cable
Modem, LAN, etc.). The files are encoded in such a way that they stream at faster speeds
depending on what your connection supports.

Wireless connections and smartphones WILL experience delays, buffering and other issues.


Audio or Video Freezes or Stutters?

A:
1) There could be an application running that is consuming resources on your computer or there is a lack of bandwidth at your site. If you have other applications running on your PC, such as an indexer like Google Desktop or system backup/ scanning, you should stop them temporarily.
2) If your antivirus application is running a scan you should cancel that.
3) If possible, disable your antivirus application.
4) Minimize network traffic within your network.

Bandwidth Test
Test of your bandwidth here: http://www.speedtest.net

If the download result is less then 1000kbps then your connection may have trouble supporting a live video feed of this nature with smooth playback, especially if it is a shared connection in an office.

We hope you enjoy our live events, please feel free to contact us.